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EXAMS AND ALTERNATE DATES - What if I cannot attend the scheduled exam?

You will need to speak with their instructor directly to make alternate arrangements.  There is no fee charged for alternate exam dates.

GRADE REPORTS – When and how do I receive my final mark?

Grade reports are mailed to the your’ address on file up to three weeks after the course has ended.  Please make sure we have you current address.

APPEALS - Can I appeal a subject mark, if I am dissatisfied? 

Yes – you should first discuss this with your instructor.  If you still want to appeal you can write a letter to the Director of Continuing Studies providing a detailed outline for the reason of the request for appeal.

COURSE CANCELLATION – How are we notified of course cancellations?

Continuing Studies reserves the right to cancel courses due to insufficient registration. Registrants will be contacted in advance and full refunds will be issued.

CLASS CANCELLATIONS DUE TO WEATHER – How are we notified of class changes due to weather?

Please contact Continuing Studies directly to confirm classes are running as scheduled if weather conditions warrant.

RECEIPTS, INCOME TAX AND OTHER - How do I get the necessary receipts for reimbursement of CIM courses?  

You will receive an official fee receipt. It is both an income tax receipt and your proof of registration. The original receipt must be returned in order to obtain a refund. A $5.00 fee will be charged for a replacement receipt.

 A duplicate copy of your course record can be generated upon request. Because of the high demand for this service a small fee will be charged. Fees are generally $5.00 for each report and $10.00 for each request to be completed within 24 hours (pick up only for 24 hour service). Reports for fees charged include: attendance letters, pass/fail reports, registration receipts, certificates, etc. To request a duplicate report contact us.